General

Support & Hardship

• I missed a payment—what happens next? ⚠️
• What should I do if I’m struggling to pay? 🤝

Fees & Terms

• Why is my Borrow More interest rate different?📈
• What fees and charges do I have to pay?
• What is my "Right To Withdraw"?🛑
• What are NOD and NOSIA notices? 📄

Managing Your Payments

• How do I make a payment or pay extra? 💸
• What is CPA and how does it work? 💳
• How do I check my balance or get a settlement figure? 📈
• How can I manage my repayment cards? 💳
• Can I change my monthly repayment date? 🗓️

Verification

• How to unblock your camera for ID verification 📷
• How to provide a UKVI share code
• Which banks can I connect via Open Banking?
• Accepted Identity Documents (ID) 🪪

Eligibility & Decisions

• How long does a decision take and how do I check my application status?
• What can't I use an Abound loan for?🚫
• Can I get a loan with a poor credit history?
• Who can apply for a Abound Loan? 🕴🏻